Privacy Policy

Host hero ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with the services we offer, including cleaning, concierge services, hot tub maintenance, general maintenance, and Airbnb host support.

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1. Information We Collect

• We may collect the following types of personal information:

• Name, email address, phone number, and home address

• Payment and billing information

• Details related to your property or service requests

• Communication and correspondence with us

• Usage data related to our website or app (if applicable)

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2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services

• Communicate with you about appointments, service updates, and promotions

• Process payments and send invoices

• Improve our offerings and customer experience

• Comply with legal and regulatory obligations

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3. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers and contractors who assist in delivering our services

• Payment processors for transaction purposes

• Platforms such as Airbnb, only with your consent or when required

• Law enforcement or government authorities when legally obligated

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4. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute data security.

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5. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Object to or restrict certain data processing activities

• Withdraw consent at any time where applicable

• To exercise these rights, please contact us at megan@hosthero.com.

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6. Data Retention

We retain your personal information only for as long as necessary to provide services and fulfill legal obligations.

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7. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these websites.

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8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of our services indicates your acceptance of the updated policy.

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9. Contact Us

For questions about this Privacy Policy, contact us at:
📧 contact@hosthero.com
📞 (615) 208-5170