Running a short-term rental might look glamorous on Instagram—beautiful cabins, happy guests, and “passive” income rolling in. But any host who’s done it for more than a week knows the truth: hosting is a full-time job.
Between bookings, guest communication, last-minute issues, turnovers, and keeping your property in top shape, it’s easy to get overwhelmed. That’s where Host Hero’s professional hosting support comes in.
We help property owners in Gatlinburg, Pigeon Forge, and Sevierville manage the behind-the-scenes work, so they can focus on growing their business—or finally take a real break.
What Is Hosting Support?
Hosting support is the bridge between self-managing everything and full-service property management. With Host Hero, you stay in control—but we handle the day-to-day operations that drain your time and energy.
Why More STR Owners Are Choosing Hosting Support Services
1. 24/7 Guest Communication: From midnight Wi-Fi issues to questions about check-in, we handle it all. Your guests feel taken care of, and you don’t have to sleep with one eye on your phone.
2. Faster Response = Better Reviews: Airbnb and VRBO favor listings with fast response times. We help you maintain Superhost status by ensuring every guest message gets a prompt, professional reply.
3. Local Eyes on the Ground: Not in town? No problem. We can be your local boots-on-the-ground team to handle guest issues, deliveries, lockouts, or emergencies.
4. Seamless Coordination with Cleaners & Maintenance: We manage your turnover schedule, communicate with your cleaning crew, and make sure everything’s ready for the next guest—every single time.
5. More Time, Less Stress: You got into this business for freedom—not to be chained to your phone and property. Hosting support gives you back your time without giving up control.
Host Hero Hosting Support Services Include:
✔️ Guest communication (pre-arrival, during stay, post-checkout)
✔️ Check-in & check-out coordination
✔️ Emergency guest support
✔️ Local response for issues or walkthroughs
✔️ Coordination with cleaning & maintenance teams
✔️ Digital welcome book setup and guest instructions
✔️ Reporting and documentation of guest issues or damages
✔️ Optional upsell: concierge services, hot tub servicing, and more
Whether you need full coverage or just partial help during busy seasons, our hosting support is flexible, local, and customized to your needs.
Designed for Smoky Mountain Hosts
We serve vacation rental owners across Gatlinburg, Pigeon Forge, and Sevierville. Whether you manage one cozy cabin or a multi-property portfolio, we’re here to make hosting feel effortless.
Stay in Control—Without Burning Out
Hosting should be rewarding, not exhausting. With Host Hero’s expert support, you get the peace of mind that comes from knowing your property—and your guests—are in good hands.
👉 Contact Us Today to build your custom hosting support plan and start scaling your short-term rental business like a pro.
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